FAQs
Everything you need to know about turning your best friend into calendars, mugs, and more. Can't find your question? Message us. We're a friendly bunch. ๐พ
๐พ Our Happy Tails Guarantee
Your keepsake should make you smile every single time. We guarantee it arrives exactly as you approved it: crisp, vivid, and damage-free. If anything's off, we'll reprint or refund it, no drama. Just message us within 30 days with a photo. (Because each piece is custom-made for you, we can't take returns for a change of heart, but our quality promise is rock-solid.)
๐พ Getting started
What does PetCalendar.com make?
We turn your pet's photo into a 2027 wall calendar and a whole shelf of custom keepsakes: mugs, a tote, wall art, drinkware, phone cases, and cozy apparel. Dogs, cats, and every kind of critter welcome.
How does personalizing a product work?
Every product page has a Personalize button. Upload a favorite pet photo, position it in the live preview, and add to cart. We print it and ship it. The sample pet on each listing is just a demo; you'll pop in your own.
Will it actually look like my pet?
Yes, because you approve it first. You get a live preview of your whole design, with your actual photos in place, before checkout. What you approve is exactly what we print. No mystery renders, no crossed paws.
Do I need an account to order?
No account required; guest checkout works just fine. Make one if you like; it lets you track orders and reorder your best friend's greatest hits in a click.
Do you only do dogs and cats?
Nope. Dogs, cats, bunnies, birds, reptiles, horses, the whole menagerie. If it's your best friend, it belongs on a mug.
Can I feature more than one pet?
The more the merrier. Upload a photo with both (or all) your pets in it. For calendars, you can even give each month a different furry co-star.
๐ธ Your photos
What photo should I upload?
JPG or PNG, sRGB color, as high-res as you've got. 2500 px or more on the long edge is the sweet spot. The editor flags anything too small.
Can I use phone photos?
Absolutely. Modern phones are print-grade. Just skip heavy filters that crush the detail. The one-second rule: if you can see those adorable eyes clearly, it'll print beautifully.
Why is my photo showing a low-resolution warning?
That means the file is a little small for a crisp print. Upload the original photo (not a screenshot or a copy squished by a messaging app), or pick a higher-resolution shot.
Why does photo quality matter so much?
Because we print big and bold! Your pet can end up 20 inches wide on a canvas. A bright, sharp, close-up photo prints crisp and vivid, while a dark, blurry, or heavily zoomed-in shot (or a screenshot of a photo) can look grainy once it's blown up. Quick wins: shoot in daylight near a window, fill the frame with your pet, tap to focus on the eyes, and always upload the original file.
Any tips for the best-looking print?
Natural light beats flash, get close so your pet fills the frame, and keep the eyes in sharp focus. For calendars, keep noses and whiskers a smidge below the top edge so the wire-O binding doesn't nibble an ear.
Can you edit or remove the background from my photo?
We print your photo exactly as you upload it (no retouching or background cutouts), so crop it and pick your favorite first. Want just your pet on a clean white mug? Upload a shot that's already close-cropped.
Can I use a photo I found online?
Only upload images you own the rights to. (We love famous cartoon dogs too, but lawyers don't.)
๐ The 2027 pet calendar
How does the custom calendar work?
Three easy steps: pick a calendar, upload a photo for the cover and each month, then preview January through December and approve. You get 13 pages, a cover plus every month of 2027, wire-O bound so it never goes floppy. We print near you for faster delivery.
What sizes do the calendars come in?
Four sizes: Classic (8.5x11), Slim (5.5x16.5), Square (8.5x8.5), and XL (11x16.5), each with a sturdy wire-O top binding. Browse them all in the calendar collection.
What months does the calendar cover?
A full year: January through December 2027. Order anytime; it's the same great year of your best friend. (Spotted a 2026 calendar on clearance? Those cover January through December 2026.)
Is there a dog or cat version?
Yes! There are dedicated Dog and Cat designs, plus classic seasonal, clean minimalist (linen, sage, and blue), and playful lettering styles. Whichever you pick, your photos make it yours.
Can I edit captions or month names?
Not currently, but message us if you'd love captions ("Sir Barks-A-Lot conquers February"). We're listening.
Can I reorder next year with the same photos?
You bet. We'll email you at renewal time; one click to reuse your layout and swap in new photos. Fresh designs every year, too.
๐ Mugs, apparel & other keepsakes
What can I put my pet on?
Calendars ($24.99-$34.99 by size, with the last 2026 calendars on clearance at $19.99 while they last), 11oz ceramic mug ($19.99), cotton tote ($26.99), giclรฉe art print ($29.99), gallery-wrapped canvas ($29.99-$79.99), phone case ($27.99), 17oz insulated water bottle ($34.99), t-shirt ($27.99), crewneck sweatshirt ($44.99), and pullover hoodie ($49.99).
How do I personalize a mug, shirt, or canvas?
Exactly like the calendar: hit Personalize on the product page, upload your photo, preview, and add to cart.
Can I order a matching set with the same photo?
Absolutely! Personalize each product with the same photo for a mug, tote, and tee that all match. Warning: highly giftable.
What are the products made of?
Mug: glossy 11oz ceramic. Tote: 100% cotton. Art print: 200gsm matte giclรฉe. Canvas: gallery-wrapped on a solid wood frame. Phone case: dual-layer "Tough" case. Water bottle: 17oz double-wall stainless steel. Apparel: soft cotton-blend with a vivid, full-color print.
Will the print fade, crack, or peel?
Nope. Mugs are dishwasher-safe, and the apparel and prints use durable, long-lasting inks. Follow the quick care tips and your pet stays vivid for years.
What apparel sizes do you offer? (with size chart)
T-shirt runs S-3XL; the sweatshirt and hoodie run S-5XL, all a relaxed unisex fit. Not sure of your size? Measure around the fullest part of your chest and match it here:
| Size | To fit chest (approx.) |
|---|---|
| S | 34-37" |
| M | 38-41" |
| L | 42-45" |
| XL | 46-49" |
| 2XL | 50-53" |
| 3XL | 54-57" |
| 4XL | 58-61" |
| 5XL | 62-65" |
A rough guide (sizes 4XL-5XL are on the sweatshirt and hoodie). Prefer a roomier look? Size up. Still unsure? Message us and we'll help you nail the fit.
How do I care for my custom products?
Mug: dishwasher and microwave safe. Apparel: wash inside-out, cold, tumble low. Water bottle: hand-wash to protect the print and insulation. Canvas and prints: dust gently and keep out of direct sun.
๐ฟ Sustainability & materials
Are your products eco-friendly?
We think so! Everything is made to order, so we only print what you actually buy. No warehouse of unsold stock headed for landfill. We also print close to home, which means shorter shipping trips and a smaller carbon pawprint.
What materials and inks do you use?
Responsibly sourced where we can: FSC-certified paper for calendars and prints, FSC-certified wood for canvas frames, and water-based, non-toxic inks on apparel. Add sturdy ceramic mugs, stainless steel bottles, and natural cotton totes. Built to last, not to toss.
Is the packaging recyclable?
Yes! Orders ship in protective, recyclable packaging. Please give it a second life in your recycling bin. โป๏ธ
๐ Shipping & delivery
Where do you ship?
We currently ship to the United States and Canada, and we're working on adding more countries. US orders over $35 ship free.
Do you ship to my country?
If you're in the US or Canada, yes! Enter your address at checkout to see delivery options and rates. More countries are on the way; message us if you'd like a heads-up when yours joins the pack.
How long will my order take?
Printing is usually 2-4 business days, and delivery typically adds another 5-10 business days. So from click to doorstep, plan on about one to two weeks. We print near you to keep things speedy.
How much is shipping, and can I track it?
Shipping is calculated at checkout based on your destination, and US orders over $35 ship free. You'll get a tracking link the moment your order leaves the den, so you can watch it make its way home.
Will I owe customs or import duties?
US orders: never. Orders shipping to Canada may be charged duties or import taxes on delivery; those are set by local customs, not by us. (Sadly, pets travel duty-free but calendars don't.)
Can I send it as a gift to another address?
Yes! Just enter any shipping address at checkout and we'll send it straight to the lucky human (or pet).
๐ Orders, returns & help
What if my order arrives damaged or misprinted?
We'll reprint it free. Snap a photo of the issue and the shipping box within 30 days and we'll make it right.
Do you offer a satisfaction guarantee?
Yes, our Happy Tails Guarantee: your order arrives crisp, vivid, and damage-free, or we'll reprint or refund it. Just message us within 30 days with a photo. Custom pieces can't be returned for a change of heart, but we stand behind our quality 100%.
Can I return a custom product?
Since each one is made just for you (and Muffin), we can't take returns for preference changes, but defects and print errors are always covered within 30 days.
Can I change or cancel my order?
Because we start printing fast, message us as soon as you can and we'll do our best before it hits the press.
What payment methods do you accept?
Major credit and debit cards, plus digital wallets like Apple Pay, Google Pay, and Shop Pay, all at secure checkout. (Treats and belly rubs sadly not accepted.)
Is my payment information secure?
Yes. Checkout runs on Shopify with encrypted, PCI-compliant payment processing. We never see or store your card details.
Can I place a bulk or wholesale order?
Absolutely, we love a big order. Whether it's corporate gifts, team merch, event favors, or a shelter or rescue fundraiser, we'll help with volume pricing, coordinated artwork, and delivery timing. See our Wholesale & Bulk Orders page for the full rundown, then message us with how many, which products, and your deadline for a quote. The more paws, the merrier. ๐พ
How do I reach a real human?
Message us anytime. Friendly humans (and one supervising cat) reply quickly.