FAQs
Everything you need to know about turning your best friend into calendars, mugs, and more. Can't find your question? Message us. We're a friendly bunch. 🐾
🐾 Our Guarantee
If your order arrives damaged or defective, has a printing or production error, or is the wrong item, we'll send a free reprint or a full refund. Just email patrick@petcalendar.com or message us within 30 days of delivery with your order number and a photo of the issue. Because each piece is made to order for you, custom items are otherwise final sale.
🐾 Getting started
What does PetCalendar.com make?
We turn your pet's photo into a 2027 wall calendar and a whole shelf of custom keepsakes: mugs, a tote, wall art, drinkware, phone cases, and cozy apparel. Dogs, cats, and every kind of critter welcome.
How does personalizing a product work?
Every product page has a Make Mine button. Upload a favorite pet photo, position it in the live preview, and add to cart. We print it and ship it. The sample pet on each listing is just a demo; you'll pop in your own.
Will it actually look like my pet?
Yes, because you approve it first. You get a live preview of your whole design, with your actual photos in place, before checkout, so you see the layout and crop we print. Printed colors may vary slightly from your screen. No mystery renders, no crossed paws.
Do I need an account to order?
No account required; guest checkout works just fine. Make one if you like; it lets you track orders and reorder your best friend's greatest hits in a click.
Do you only do dogs and cats?
Nope. Dogs, cats, bunnies, birds, reptiles, horses, the whole menagerie. If it's your best friend, it belongs on a mug.
Can I feature more than one pet?
The more the merrier. Upload a photo with both (or all) your pets in it. For calendars, you can even give each month a different furry co-star.
📸 Your photos
What photo should I upload?
JPG or PNG, sRGB color, as high-res as you've got. 2500 px or more on the long edge is the sweet spot. The editor flags anything too small.
Can I use phone photos?
Absolutely. Modern phones are print-grade. Just skip heavy filters that crush the detail. The one-second rule: if you can see those adorable eyes clearly, it'll print beautifully.
Why is my photo showing a low-resolution warning?
That means the file is a little small for a crisp print. Upload the original photo (not a screenshot or a copy squished by a messaging app), or pick a higher-resolution shot.
Why does photo quality matter so much?
Because we print big and bold! Your pet can end up 20 inches wide on a canvas. A bright, sharp, close-up photo prints crisp and vivid, while a dark, blurry, or heavily zoomed-in shot (or a screenshot of a photo) can look grainy once it's blown up. Quick wins: shoot in daylight near a window, fill the frame with your pet, tap to focus on the eyes, and always upload the original file.
Any tips for the best-looking print?
Natural light beats flash, get close so your pet fills the frame, and keep the eyes in sharp focus. For calendars, keep noses and whiskers a smidge below the top edge so the wire-O binding doesn't nibble an ear.
Can you edit or remove the background from my photo?
We print your photo exactly as you upload it (no retouching or background cutouts), so crop it and pick your favorite first. Want just your pet on a clean white mug? Upload a shot that's already close-cropped.
Can I use a photo I found online?
Only upload images you own the rights to. (We love famous cartoon dogs too, but lawyers don't.)
📅 The 2027 pet calendar
How does the custom calendar work?
Three easy steps: pick a calendar, upload a photo for the cover and each month, then preview January through December and approve. You get 13 pages, a cover plus every month of 2027, wire-O bound so it never goes floppy. We print near you for faster delivery.
What sizes do the calendars come in?
Three sizes: Letter (8.5x11), Square (8.5x8.5), and XL (11x16.5), each with a sturdy wire-O top binding. Browse them all in the calendar collection.
What months does the calendar cover?
A full year: January through December 2027. Order anytime; it's the same great year of your best friend.
Is there a dog or cat version?
Yes! There are dedicated Dog and Cat designs, plus classic seasonal, clean minimalist (linen, sage, and blue), and playful lettering styles. Whichever you pick, your photos make it yours.
Can I edit captions or month names?
Not currently, but message us if you'd love captions ("Sir Barks-A-Lot conquers February"). We're listening.
Can I reorder next year with the same photos?
Yes, you just upload them again. We don't store your photos for reuse, so keep your favorites handy. If you're on our email list, we'll send you a reminder next fall when the new calendars are ready, and there are new designs each year.
🎁 Mugs, apparel & other keepsakes
What can I put my pet on?
Calendars ($34.99-$39.99 by size), 11oz ceramic mug ($19.99), cotton tote ($26.99), giclée art print ($29.99), gallery-wrapped canvas ($29.99-$79.99), phone case ($27.99), 17oz insulated water bottle ($44.99), t-shirt (from $27.99), crewneck sweatshirt (from $44.99), pullover hoodie (from $49.99), metal print ($39.99-$89.99), acrylic print ($44.99-$119.99), wood print ($59.99), framed poster ($59.99), and hanging poster ($39.99).
How do I personalize a mug, shirt, or canvas?
Exactly like the calendar: tap Make Mine on the product page, upload your photo, preview, and add to cart.
Can I order a matching set with the same photo?
Absolutely! Personalize each product with the same photo for a mug, tote, and tee that all match. Warning: highly giftable.
What are the products made of?
Mug: glossy 11oz ceramic. Tote: 100% cotton. Art print: 200gsm matte giclée. Canvas: gallery-wrapped on a solid wood frame. Phone case: dual-layer "Tough" case. Water bottle: 17oz double-wall stainless steel. Apparel: soft cotton-blend with a vivid, full-color print.
Will the print fade, crack, or peel?
Printed products last longest with a little care. Mugs are dishwasher safe. Wash apparel inside-out in cold water and tumble dry low. Hand-wash the water bottle. Keep canvases and prints out of direct sun, which fades any printed photo over time. If something arrives with a print defect, our guarantee covers a free reprint or a full refund.
What apparel sizes do you offer? (with size chart)
T-shirt runs S-3XL; the sweatshirt and hoodie run S-5XL, all a relaxed unisex fit. Not sure of your size? Measure around the fullest part of your chest and match it here:
| Size | To fit chest (approx.) |
|---|---|
| S | 34-37" |
| M | 38-41" |
| L | 42-45" |
| XL | 46-49" |
| 2XL | 50-53" |
| 3XL | 54-57" |
| 4XL | 58-61" |
| 5XL | 62-65" |
A rough guide (sizes 4XL-5XL are on the sweatshirt and hoodie). Prefer a roomier look? Size up. Still unsure? Message us and we'll help you nail the fit.
How do I care for my custom products?
Mug: dishwasher and microwave safe. Apparel: wash inside-out, cold, tumble low. Water bottle: hand-wash to protect the print and insulation. Canvas and prints: dust gently and keep out of direct sun.
🌿 Sustainability & materials
Are your products eco-friendly?
We think so! Everything is made to order, so we only print what you actually buy. No warehouse of unsold stock headed for landfill. We also print close to home, which means shorter shipping trips and a smaller carbon pawprint.
What materials and inks do you use?
Responsibly sourced where we can: FSC-certified paper for our calendars, FSC-certified wood for canvas frames, and water-based, non-toxic inks on apparel. Add sturdy ceramic mugs, stainless steel bottles, and natural cotton totes. Built to last, not to toss.
Is the packaging recyclable?
Most orders ship in cardboard; please recycle what your local program accepts.
🚚 Shipping & delivery
Where do you ship?
We currently ship to the United States and Canada, and we're working on adding more countries. US orders of $30 or more ship free.
Do you ship to my country?
If you're in the US or Canada, yes! Enter your address at checkout to see delivery options and rates. More countries are on the way; message us if you'd like a heads-up when yours joins the pack.
How long will my order take?
Printing is usually 2-4 business days, and delivery typically adds another 3-6 business days. So from click to doorstep, plan on about one to two weeks. We print near you to keep things speedy.
When do I need to order to get my calendar by Christmas?
For delivery in the contiguous US by Christmas, place your order by Wednesday, December 9. Each calendar is printed to order, which takes 2 to 4 business days, and shipping takes another 3 to 6 business days. December is the busiest time of year for printers and carriers, so we set our date a few days earlier than our printer's to leave room for delays. Orders placed after December 9 still ship, they just may not arrive before the 25th.
Running late? A gift card is emailed within minutes, and they add their own photos to make the calendar themselves.
How much is shipping, and can I track it?
Shipping is calculated at checkout based on your destination, and US orders of $30 or more ship free. You'll get a tracking link the moment your order leaves the den, so you can watch it make its way home.
Will I owe customs or import duties?
US orders: never. Orders shipping to Canada may be charged duties or import taxes on delivery; those are set by local customs, not by us. (Sadly, pets travel duty-free but calendars don't.)
Can I send it as a gift to another address?
Yes! Just enter any shipping address at checkout and we'll send it straight to the lucky human (or pet).
💛 Orders, returns & help
What if my order arrives damaged or misprinted?
We'll send a free reprint or a full refund. Email us within 30 days of delivery with your order number and a photo of the issue (and of the box, if it was damaged in transit). The same goes if you receive the wrong item.
Do you offer a satisfaction guarantee?
Our guarantee covers quality, not change of heart: if your order arrives damaged or defective, has a printing or production error, or is the wrong item, we'll send a free reprint or a full refund. Just message us within 30 days of delivery with your order number and a photo. Custom items are otherwise final sale.
Can I return a custom product?
Since each one is made just for you (and Muffin), we can't take returns for preference changes. Items that arrive damaged, defective, misprinted or wrong are covered with a free reprint or a full refund within 30 days of delivery.
Can I change or cancel my order?
Because we start printing fast, message us as soon as you can and we'll do our best before it hits the press.
What payment methods do you accept?
Major credit and debit cards, plus digital wallets like Apple Pay, Google Pay, and Shop Pay, all at secure checkout. (Treats and belly rubs sadly not accepted.)
Is my payment information secure?
Yes. Checkout runs on Shopify with encrypted, PCI-compliant payment processing. We never see or store your card details.
Can I place a bulk or wholesale order?
Absolutely, we love a big order. Whether it's corporate gifts, team merch, event favors, or a shelter or rescue fundraiser, we'll help with volume pricing, coordinated artwork, and delivery timing. See our Wholesale & Bulk Orders page for the full rundown, then message us with how many, which products, and your deadline for a quote. The more paws, the merrier. 🐾
How do I reach a real human?
Message us anytime. Friendly humans (and one supervising cat) reply within 1-2 business days.